Credit and ATP Check

[Former Member]

Hi,

  Can you please help me in the below issue,

  1. We have sales order created in CRM and released to ECC. At first instance itself, the order will go on a credit block.

  2. At this point of time confirmed schedule lines in the order would have not come in the order. Only after the credit release the lines would get confirmed. But in some cases, even though the credit release has happened the lines are not getting confirmed in the sales order.(even though Stocks are available)

Thanks

Kartik Velu

[VeselinaPeykova]

'Some cases' is a bit vague, considering that forum members cannot check in your system.

If you are a key user:

Please contact your responsible consultant so that he can perform some checks on the data and settings. Try to be more specific in your problem ticket with examples of documents, steps to reproduce (if possible) etc. Most consultants would return back a problem ticket with 'more information required' even though and especially if it is with highest priority, if you cannot provide documents or steps to reproduce the case.

If you are a consultant:

As a start - it would be good to specify the type of ATP used - local or gATP.

Assuming local ATP - which steps and checks from sap note 2150057 - Troubleshooting guide for ERP ATP check you have performed and what is the outcome?

Have you tried to execute manually ATP recheck in the order from VA02 after credit release? What is the result?

Did you check for obsolete lock entries, terminated updates, did you run program SDRQCR21?

Did you manage to isolate the problem to a specific product/location/customer/item category/timeframe?

Did you check for inconsistencies in customizing ERP/CRM?

Have you checked the settings for a problematic document with SDRQCHCK?