ITSM - RFC approval

[Former Member]

Hi

We configured ITSM and we are looking for RFC approval procedure and automatic escalation determination. Please share your expertise and thoughts to achieve thsi functionality

Regards

Prem

[prakhar_saxena]

Hi Prem

have you already check below blog ..it has all the steps and related documentation

http://help.sap.com/saphelp_sm71_sp10/helpdata/en/47/cd7aba6147409c93a6e41f7ad74bc6/content.htm

this should help

Thanks

Prakhar