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Issues with External Control in CCM in different environments.

Former Member
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Hi,

I am creating a scenario where I am calling one Web Service which works only when <External Control> switch is made ON/Active in CCM.

Scenario is getting executed completely in Sandbox.Issue lies with other system i.e. The scenario works only when External Control is not made ON/Active meaning totally opposite response in other systems.Tried refreshing CACHE but it didnot worked.

The Web service itself is returning opposite response in dev/quality systems and this is really weird.What can be the possible reasons for this difference ?

Accepted Solutions (0)

Answers (2)

Answers (2)

iaki_vila
Active Contributor
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Hi AakanKsha,

The External Control has only sense when you want to start/stop/active/inactive your channel outside or inside of the CCM but afaik it has not relation with the possibility of any issue when the channel deals with an inbound or outbound message and obviously the channel is green in running mode.

On the poll channels you can have any problem with backgrounds process that it uses, but i think this is not your case.

Could you share the exception that you are getting?

Regards.

iaki_vila
Active Contributor
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Hi Aakansha,

Have you checked in the CCM there is not availability time planing set?

Regards

Former Member
0 Kudos

Hi Inaki,

No,availability time planning was not set.