11-05-2015 10:27 AM
Hello All,
We are working on GRC AC 10.1 SP level 8
I am being raising access requests through End User logon page and also through NWBC ( Approver Login ).
Requests get created successfully but when I go on to see the access requests using ' Search Requests ' on NWBC , I get confused with the ' Created By ' column.
It sometimes shows SERVICE USER and sometimes shows the actual name of the user who raised the request.
The first 2 requests in the below screenshot are raised by me.
Request 9000000275 was raised by me through End User Logon page and Request 9000000274 was raised by me through NWBC > Template Based request ( Approver Login ). And in both the cases , ' created by ' column shows my name and not Service User.
But for some requests it still shows SERVICE USER.
Why is that so ?
Please suggest.
Regards,
Rahul Muni
11-05-2015 12:12 PM
Hello Rahul,
it is working as per the functionality
When we request access through end use logon page,it will show SICF service user id in created by column
When we request access request screen,it will show requester name in created by column
Refer
1945693 - 'Created By' column in the access request shows the SICF service user
Regards
Baithi
11-05-2015 12:12 PM
Hello Rahul,
it is working as per the functionality
When we request access through end use logon page,it will show SICF service user id in created by column
When we request access request screen,it will show requester name in created by column
Refer
1945693 - 'Created By' column in the access request shows the SICF service user
Regards
Baithi
11-05-2015 12:23 PM
Hello Baithi,
I have raised requests through both End User Logon & Approver login ( NWBC ) but in both cases , my name is getting reflected in ' Created By ' column.
Please suggest.
Regards,
Rahul Muni
11-05-2015 3:27 PM
Hello Rahul,
Check the logon tab for all end user logon services from tcode:SICF by double clicking the service name
it should be same in all EU services
GRAC_UIBB_END_USER_LOGIN
GRAC_OIF_MY_PROFILE_EU
GRAC_GAF_NAME_CHANGE_SERV_EU
GRAC_POWL_REQUEST_STATUS_EU
GRAC_GAF_PWD_SELFSERVICE_EU
GRAC_OIF_USER_REGISTER_EU
GRAC_GAF_ACCREQ_WITH_REQREF_EU
GRAC_OIF_REQUEST_SUBMISSION_EU
GRAC_GAF_ACCREQ_WITH_TEMPL_EU
GRAC_GAF_ACCREQ_WITH_USEREF_EU
user type is Service user and it should be same in all services(which are activated)
Regards
Baithi