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unable to install license.. ECC 5.0 webas 640 SAP KERNEL 640

Hi Exxperts,

ECC 5.0 (webas 640)

SAP KERNEL - 640

Windows, MSSQL

while login into system, we are getting error as 'Logon not possible(error in license check).

We got the digital license file from SAP which is having more than 24 characters for KEY.

We are able to login into system with SAP* account, but unable to delete the license.

While trying to install the lcense, screen pop is coming like to enter the key manually ( it is not asking to upload the file)

we tried to install from OS level by giving the file path, but it is giving error as data in file is incomplete(143/175).

Can you please help us to install the digital license from SLICENSE T-code or Slicense -install OS command.

As it is production system, we have raised OSS message, but still waiting for SAP support.

Best Regards,

Vamshi.

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