Sales document - product parent line
I am trying to use the parent line field to meet a demand from a project, but it is not working as I expected - maybe there is something missing from my side.
Presently, the customer has a sales quote sample, which he makes reference to the main item and sub item with the foreseen quantity.
In their CRM OP solution, the customer creates a sales quote sample and inserts one item, clicking to add a sub item from the parent item, and the information from the sub item already comes populated in the document, making reference to the previous item in the parent line column.
In addition to this, he also has a field to inform the foressen quantity of the sample item to be sent to the customer.
Please find below 2 screenshoots as samples.
Could anyone help me with this question? On C4C, can we also proceed this way?