Document flow in C4C

[mbetini]

Hi All,

I have a sales scenario that uses various sales document types, and it is necessary to have a copy control / allowed subsequent documents.

i.e.: From a sales order, I can only create specific sales quote documents (ZCOT, ZCAM...)

Can anybody help me with this issue?

Many Thanks

Mônica Betini

[former_member3555 · Accepted solution]

Hello Monica,

One way to accomplish this is with document types.  Once you create an order in ECC from a sales order in C4C, or a order in ECC from a quote in C4C, it uses the fine tuning and code list mappings to determine what to create.

This is explained in the quick start guide on SMP:  https://service.sap.com/cloud4customer - look for quick start guide.  Also, in Guenter's presentation on pricing he discusses document types.    (search in google - "scn c4c how pricing works")

That being said - you can multiple quote/order types mapped to different order types, then in the access restrictions you can give people access to only create orders or quotes of a certain type in C4C and that will impact what is created in ECC.

When you create a order or quote in C4C and request the order in ECC, you don't pick the order type - so you can't restrict it then (I guess you could, but that would be some code development) - but if you create order types for the C4C objects and ensure they map to the right ones in ECC, then it should be fine.

-ginger