Alerts Management Issue
SBO Version 9.1 PL08
I have a strange issue with one of our alerts. I have two users who are alerted when draft sales orders need to be processed. When one user drills down into these orders from the alerts screen then adds them to the system, the other user's alert which had contained the list of draft sales orders to process has returned a blank screen. The only way this alert list gets re-populated is if they log out of SAP and log back in.
We have tried creating a new alert specific to one user and placed this on a slightly different time sequence to no avail. As we have been unable to recreate this issue on a virtual mahine logged into SAP as one of the users, we have performed a complete uninstall/reinstall of the SAP B1 client, client agent and DI API - this however has not had any impact.
This is a frustrating issue it has to be said so any help would be greatly appreciated.