How to add dropdown values for button
I need to add the "Forward" button in transaction same as agent inbox . While click on forward button currently drop down values are coming as shown below screen shot.How to get those values . Forward button component : ICCMP_INBOX and view is inboxitems . In the configuration it has maintained as One click action as "FORWARD". I have checked all events but no clue . Please let me know how to get the "forward" functionality at transaction level.