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C4C option to Escalate a Service Ticket

Hi all,

We have been asked if we can remove the escalation functionality from the service ticket in Cloud for Customer as this will not be used by the customer.  Is there a way to do this in fine tuning or configuration, or is the only option for the Escalate/De-escalate button to be removed using the SDK?




There have been no responses on this so I'll have to assume it can only be done through the SDK - I'll close the message.

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