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Workflows - viewing a work item as an attachment!

Hello team,

Everytime the user tries to view a work item  attachment (PDF)  via an SAP document viewer in her workflow inbox , it prompts her to save the file first rather than instantly displaying it. Apparently this strange behavior has only  occurred only now.

Does anyone have insights on why this may be happening? Could this possible be an SAP issue or a browser issue? the user currently uses the chrome browser to access her inbox.

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