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A critical rendering error has been detected.

Former Member
0 Kudos

Hi,

We've upgraded SAP_UI component to SP 13 and our IE to version 10 and we're now getting a browser error when running SAP portal -

The application cannot be used because it was started in the wrong browser mode.  Internet Explorer runs in compatibility mode.  The application was started, however in standards mode (IE 9 or higher) See note 1970689

We’re running IE 10

o Browser Mode: IE 10 Compatibility View

o Document Mode: IE5 quirks


I had a look at the following -

http://scn.sap.com/community/enterprise-portal/blog/2014/09/03/ie-and-portal-standardsquirks-mode-ev...

SAP Note 1458799 appears to have the answer as supports higher than IE 8 and Quirks by setting value Browser Document Mode property value to IE=5, IE=EmulateIE7

I have read many SAP notes including 1970689, 1753544, 1737445, and 1753544 but don't appear to be getting anywhere.

Also, just as a test if I changed Browser Mode to IE 8 via Developer Tool(F12) and it runs fine with no warning.

I raised a high priority call with SAP yesterday and still haven't heard anything back..

Any ideas?

Thanks in advance

Amanda

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

So after going around the houses, I found the fix was not in SP5 as advised by SAP so I went with latest possible SP our SQL Server version would allow... i.e SP7.

Deep sigh! shame I wasn't provided this information in the first place by SAP but got there in the end!

Thanks guys!

Amanda

Answers (2)

Answers (2)

Former Member
0 Kudos

Ok, so it looks like I've hit another brick wall! 😞

I'm unable to upgrade EP_BASIS and FRAMEWORK_EXT from SP4 to SP11 because as of SP08 SAP has introduced new minimal database versions! (SAP Note 1951491)


 

We're running MS SQL 2008 R2 and this version is out of support.

So it looks like this is not an option for me and I need to try and resolve the browser issue some other way.

Regards

Amanda

former_member188487
Active Participant
0 Kudos

Hi Amanda,

Is the error thrown in a specific area of the portal?

If so is the iview web dynpro, SAP GUI for html etc? Please attach screenshot of the iview codelink

What version is the portal? What SP?

Thanks and regards,

Lorraine

Former Member
0 Kudos

Hi Lorraine,

The error appears on all areas of MSS or ESS.  I.e. just selecting the Employee Self Service tab will throw out the rendering issue.

I used HTTP Watch to trace the issue and below is a couple of snippets taken from the trace..

https://companyaddress/irj/servlet/prt/portal/prteventname/Navigate/prtroot/pcd!3aportal_content!2fe...

https://companyaddress/sap/bc/webdynpro/sap/HRESS_A_MENU;sap-ext-sid=GffJBZKtEme20EZrjFzWqw--xKJMAs0...

Component versions are:

 

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WD-FLEX1000.7.40.4.0.20130915173600SAP
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WD-RUNTIME1000.7.40.4.5.20140119154700SAP
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WD-RUNTIME-EXT1000.7.40.4.0.20130915184700SAP
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WSRM1000.7.40.4.0.20130915185500SAP
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Kind Regards

Amanda

Former Member
0 Kudos

Hi Amanda,

Please disable the compatibility view on the browser as the portal should work properly without it.

Please check on httpwatch the first call to the portal http://<Host>:<Port>/irj/portal

in the response header and write the x-ua-compatible values returns from the server.

If it's AFP (not standards) there should be only one value that should return is IE=5, IE=EmulateIE7 as set

in the browser document mode.

Best regards,

Etay

Former Member
0 Kudos

You could force a browser mode permanently if you would like to:

cheers

Former Member
0 Kudos

Hi Lawrence,

I tried this but still it's showing IE=EmulateIE7 in the header

Framework Pages now shows IE=EmulateIE8

But still I get the following with HTTP watch

Regards

Amanda

Former Member
0 Kudos

Sorry, didnt realized you tryed that already. However, gave it a quick try on my local EP (7.4 SP8), for me its exactly the same: this simply does not work, Im getting same values as before (3 times EmulateIE7 like on your screenshot).

Since this seems to work well for numerous other people, Im not assuming its a product error. Most likely in your and my case the error is sitting between chair and pc. Indeed, after a quick search for "browser document mode" neither SCN nor marketplace is giving me any clues on this issue, indeed there are 575 notes delivered, I took a look to only first 5 pages.

An idea would be to write an own component in NWDS for forcing browser mode and place it on the framework page to find out if it works better resp in generally. I will take a closer look to this issue, if I got something new I will come back on this thread. Please be so kind and update me also accordingely,

cheers

Former Member
0 Kudos

Hm, tryed this setting on a customer 7.4 SP11 with latest patches, worked like a charm without restart etc... So could be a product error too.... Amanda, is your EP supplied with latest patches? I know its a typical OSS suggestion trap, but if not, I would try to patch and retry afterwards.

cheers

Former Member
0 Kudos

Hi Amanda,

Issue is that there are multiple x-ua-compatible entries in the response header.

There should be only one that is coming from the portal - same value as you configured in the browser document mode.

SAPnote #2158358 should solve your issue.

Best regards,

Etay

Former Member
0 Kudos

Thanks Etay, this must be it, my local VM is on patch 8

cheers

Former Member
0 Kudos

Hi Etay,

Thanks for this.  I'll patch EP_BASIS and the FRAMEWORK_EXT components on our DEV environment today.

Fingers crossed this does the trick!

I'll keep you posted.

Regards

Amanda

Former Member
0 Kudos

Hi,

I restored the backup and upgraded from SP4 to SP5 and applied SAP note 2158358 as per your suggestion but I can no longer access the portal content or NWA!!

Everything is up and running on the SAP management console but I'm seeing the following error

dev_icm error

*** ERROR => IcmConnInitServerSSL: SapSSLSessionStart returned (-25): SSSLERR_NO_SSL3_REQUEST [icxxconn.c   1724]

no errors on dev_server0

I can't show the component details as can't access NWA system information but the following screenshot was taken during the upgrade.

Please help, I've had this call open for so long now and escalated this issue with SAP last Wednesday as High Priority but getting nothing back.... This is now a bigger problem than before

Thanks in advance

Amanda

Former Member
0 Kudos

Hi Etay

I can now access NWA and Portal Content by upgrading the FRAMEWORK component.  It was a shame this component wasn't a dependency in SAP note 2158358. 

When testing via F12 I now have one entry coming through but it's still showing IE=EmulateIE7 and not IE=EmulateIE8

URL: https://<company_address:port>/irj/servlet/prt/portal/prteventname/Navigate/prtroot/pcd!3aportal_content!2fevery_user!2fgeneral!2fdefaultDesktop!2fframeworkPages!2fframeworkpage!2fcom.sap.portal.innerpage?InitialNodeFirstLevel=true&windowId=WID1447855247925&NavMode=0

Any suggestions?

Regards

Amanda