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Using Single Page ITSM Create Incident Screen in SOLMANREQ Role

Hello All,

We are using Solman 7.1 SP13 and want to use ITSM as Help Desk.

As you know in SOLMANREQ role, Create Incident screen has 5 tabs like below.

And in other roles like SOLMANDSPT and SOLMANPRO, create incident screen is one page screen.

How Can I use this single page in SOLMANREQ role?

Regards

Tutku

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Former Member replied

Hi,

You need to modify your SOLMANREQ role, I will suggest copy in Z role.

go to SPRO->CRM->UI framework->Business roles and Technical role defination

Make the visible that you want or insert the links from SOLMANPRO

Thanks

Rishav

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