Using Single Page ITSM Create Incident Screen in SOLMANREQ Role

[tsenol]

Hello All,

We are using Solman 7.1 SP13 and want to use ITSM as Help Desk.

As you know in SOLMANREQ role, Create Incident screen has 5 tabs like below.

And in other roles like SOLMANDSPT and SOLMANPRO, create incident screen is one page screen.

How Can I use this single page in SOLMANREQ role?

Regards

Tutku

[rishav54 · Accepted solution]

Hi,

You need to modify your SOLMANREQ role, I will suggest copy in Z role.

go to SPRO->CRM->UI framework->Business roles and Technical role defination

Make the visible that you want or insert the links from SOLMANPRO

Thanks

Rishav

[tsenol · Accepted solution]

Hi Rishav,

Thanks a lot! SM-IM-DC was the answer for me, after I've added it, We can reach it.