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Inbox email search with no routing


I have a question on Agent Inbox email search - using ERMS email processing.

For the scenario, where we have an incoming email triggerring the creation of a service request automatically, is there is way to search for the original incoming email? There is no routing or agent assignment to any org. unit done in this case. The incoming email is used to trigger the action to create the service request. How to search for such emails in Agent Inbox?

Kindly let me know if anyone has an idea.



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