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create tenant from backup

Dear All

I use CCC to create tenant with backup file. But it has this error message.

Description

Cannot
open backup device '\\SQL3\Share\Company Template\PCCW_201201151513.bak'.
Operating system error 5(Access is denied.).

Code

3201

China SAP support said '

If this problem still exists when putting backup file in the template repository,
you should check the privilege of SAPServiceB1C.

You should check if the user of SAPServiceB1C have the read and execute privilege
on the repository of the machine SQL3. Please ask the administrator of cloud to
help if don't know how to do.
'

I ask him to give me the steps or screen capture,  but he didn't give me. So that I don't understand what he say.

Can anyone give me information?

Regards

Edmund

replied

Dear Greg

the problem may be solved by setting the service account (network service) with write permission. then I can restore the database which is backup from cloud's sql server.

Regards

Edmund

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