Can't connect to Crystal Server CMS
We have a copy of Crystal Server 11.5 running on Server 2003 which runs automated reports for a legacy CRM system. It has been in place many, many years and has never had a problem.
However we are not able to connect to the CMS at the moment (directly on the server or remotely) - we get a transport error as per the screenshot attached.
There are also warnings in the Windows Application Event Log which say:
"Failed to commit the collection to the CMS"
"Transport error: No response from server, timeout exceeded"
And there are errors which say:
"Failed to register with the CMS Vm32. Please make sure the CMS is up and running. Attempting and
VM32 is the name of the server.
I have done some Googling and the answer seems to be a problem with a firewall, however this server does not have a firewall and never has.
I'm not at all experienced with this product and can't think of any recent changes to the server that may have caused this.