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Can't connect to Crystal Server CMS


We have a copy of Crystal Server 11.5 running on Server 2003 which runs automated reports for a legacy CRM system.  It has been in place many, many years and has never had a problem.

However we are not able to connect to the CMS at the moment (directly on the server or remotely) - we get a transport error as per the screenshot attached.

There are also warnings in the Windows Application Event Log which say:

"Failed to commit the collection to the CMS"

"Transport error: No response from server, timeout exceeded"

And there are errors which say:

"Failed to register with the CMS Vm32.  Please make sure the CMS is up and running.  Attempting and

VM32 is the name of the server.

I have done some Googling and the answer seems to be a problem with a firewall, however this server does not have a firewall and never has.

I'm not at all experienced with this product and can't think of any recent changes to the server that may have caused this.

Any ideas?

Many thanks

Crystal-Error.jpg (17779 B)
Former Member
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