keyboard hangs

[Former Member]

I Am using SAP GUI for Java 7.30 on Ubuntu 12.04

I have installed it as recommended on :-

I am facing problem while using it some time my keyboard stop working on it . then I have to close appilication and restart

[former_member272205]

same problem we are also facing in  SAP GUI Java 7.30  on Ubuntu 12.04 OS, Keyboard hang problem only in SAP GUI.

[fabian_herschel]

Again, could you please check if there is a hidden dialogbox which is maybe modal (so taking the keyboard focus within the SAP GUI)?

Second which Java version are you using?

Third If you start the SAPGUI from a terminal window - are there any messages which might help you to solve the problem?

[former_member272205]

Re: keyboard hangs

Dear Mr. Fabian Herschel,

                  Thanks for reply,

          => no any hidden dialogbox appear in screen.

          => We are using Java 1.7, SAP GUI Java 7.30 ver 9 on Ubuntu 12.02.

          => We run SAPGUI from terminal windows but hang problem is still.

Pls. also guide for which java use SUN or Oracle.

[fabian_herschel]

1. Please check SCN document

2. As well as  New: Lifetime and Support Matrix for SAP GUI fo... | SCN

3. The PAM for SAP GUI for Java 7.40 Latest available version: 7.40 Revision 5 says:

     If UBUNTU, then: - Ubuntu 14.04

     JAVA: Oracle Java SE 8 (32bit and 64bit)

Yes I know you have SAP GUI JAVA 7.30, but the first docuement listed claims:

SAP GUI for Windows 7.30 is now out of support. Please, upgrade to SAP GUI for Windows 7.40.

==> So update your Ubuntu, Java AND SAP GUI andhopefully it will get running

    In addition the PAM/doc says:

The support deadlines for SAP GUI for Java 7.40 are not determined, yet. Updates will be published

in this document and SAP note 147519.

When using Linux check the respective VM support matrix:

- http://www.oracle.com/technetwork/java/javase/certconfig-2095354.html

- http://www.oracle.com/technetwork/java/javase/java8locales-2095355.html.

SAP tries to make sure that SAP GUI for the Java Environment runs on other combinations as well,

but note that the solution of problems caused by the Java Runtime depends on the support of the

Java vendor.

Hope that helps now

Fabian

[isaias_freitas]

Hello,

Do you mean that the keyboard does not work anymore, but only at the SAP GUI?

Then you have to close the SAP GUI and open it again?

Is there any popup window open (maybe behind another window)?

Does this always occur when you perform a specific action? Or can it occur when you are executing any transaction / screen?

Regards,

Isaías

[Former Member]

Yes it stops working only for SAP GUI.

It happens any time I cannot replicate the issue and check it just come while using it.

All other windows which are open ther keyboard work.

Then I have to close all SAP windows and reopen it.

I am using Ubuntu 15.

[fabian_herschel]

Could you please check, if there is a hidden dialog box in the background which might be blocking (modal dialog)?