Case Managment Issue
Hi GTS Experts,
We use case management, whenever a customer is blocked, we create a case and based on authorization, it will goto respective User for approval.
Approval user gets the message in Business workplace.
The approval successfully able to release the block - either Reject/Approve.
But Issue was when the Approver executes " he gets a pop up message ----- Using desk "DD"
Path for approving used : Tcode sbwp- Inbox -Workflow/grouped according to Task/process case
Could you please assit me.