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SMS - Quick View (Activities)

Dear Experts,

On 1511, pleased to view the SMS data source and work center.

Query : The SMS inspector,OWL, is visible under Activities --> Messaging. ALL inbound and outbound SMS interactions are available only globally under activities.

But the concerned inbound/outbound SMS from/to specific customer is not available under Customer -> activities ?

Please advice if this can be enabled or planned in any of the future releases ?



Former Member replied

Hi Vinod,

The table with all SMS for each customer is available in 1511: it's just hidden by default, as all new features.

You can expose it by switching to personalization/adaptation mode, hovering on the Activities tab, and selecting "Add Pane".  See attached screenshot.

Kind regards,


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