SMS - Quick View (Activities)

[Vinod0311]

Dear Experts,

On 1511, pleased to view the SMS data source and work center.

Query : The SMS inspector,OWL, is visible under Activities --> Messaging. ALL inbound and outbound SMS interactions are available only globally under activities.

But the concerned inbound/outbound SMS from/to specific customer is not available under Customer -> activities ?

Please advice if this can be enabled or planned in any of the future releases ?

Cheers,

Vinod

[Former Member · Accepted solution]

Hi Vinod,

The table with all SMS for each customer is available in 1511: it's just hidden by default, as all new features.

You can expose it by switching to personalization/adaptation mode, hovering on the Activities tab, and selecting "Add Pane".  See attached screenshot.

Kind regards,

Gab

[Vinod0311 · Accepted solution]

Wonderful !!

Cheers Gab, Rei.. Thanks a lot.

Vinod

[Vinod0311 · Accepted solution]

Gab - Does the same not applicable at the 'Tickets' -> Activities ?

- FYI

Cheers,

Vinod

[Former Member · Accepted solution]

Hi Vinod,

In Ticket all communications, including SMS, are visible under Interactions. 

The Activities section is usually used more as a TODO list.  There's no Messaging table there.

Thanks,

Gab

[Vinod0311 · Accepted solution]

Thanks Gab, that was very helpful.

Thanks.

Vinod

[Former Member]

Dear Vinod,

you are right!

I tryried to look for and enable this UI inside customers by personalization and adaptation, but i have not found anything.

Hope SAP will soon fix this issue.

[Former Member]

FYI