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Is there any documentation for crystal 2013 on the "Load Report Failed" error

I have an application that has the crystal 2013 runtime files loaded to the users desktop.  The crystal reports are located on a shared network server and the exe (vs 2013) that executes the reports also resides there.  The crystal reports connect to an oracle 11.1 database to retrieve data.  The reports run fine for the users.  On occasion after producing numerous reports the error  "Load Report Failed" will occur for the individual user.  Once that occurs the user must log out of the application and log back in and then they can execute the same reports with no error.  Please provide any current documentation that is available to resolve this issue. Any help is appreciated.

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