on 10-30-2015 3:20 PM
Hi,
is there a way to specify different email addresses as "sender" addresses for different types of documents.
For example, customer invoices are sent with receivables@.....com and purchase orders are with with payables@......com
Jay
Dear Mr. Rathod,
the sender e-mail address for sales and service documents is determined as follows:
For Service Requests and Service Orders the order for the determination of the sender e-mail address is as follows:
1. If the email address of the Service and Support Team the system will determine this e-mail address as the sender.
2. if the e-mail address of the Service and Support Team is not maintained, the system will then take the e-mail address of the Processor as sender e-mail.
3. If no e-mail address for both Service and Support Team and Processor is maintained the system will determine the e-mail address of the Seller as sender e-mail address.
For Sales Quotes/Sales Orders etc. the order for the determination of the sender e-mail address is as follows:
1. If the e-mail address of the Sales Unit is maintained the system will determine this e-mail address as the sender e-mail address.
2. If no e-mail address for the Sales Unit is maintained but an e-mail address for the Employee Responsible is maintained, the system will determine the e-mail address of the Employee Responsible as sender e-mail address.
3. If no e-mail address for both Sales Unit and Employee Responsible is maintained, the system will determine the e-mail address of the Seller as sender e-mail address.
I hope this answers your question.
with kind regards,
Kathrin Dietrich
SAP Cloud Product Support
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