Mobile service admin access error : internal error 500

[former_member43978]

Hi there,

Does anyboby know how I could resolve following issue?

When I tried to access HCPms (mobile Service) , following error has been shown :

HTTP Status 500 - An internal pplication error occuerred : Request : nnnnnnnnnnnn xxxxxxtrial:hcpmsadmin

I think configuration (role setup, etc.) are correctry finished.

If any idea for solve this, could you please give me advice?

Thanks,

Masashi

[midhun_vp · Accepted solution]

Hi Masashi,

Could you provide screenshots of the configurations you made in HCP to enable HCPms to help you further.

FYI, you could find a how to guide under this course(free course from SAP) which explains in details with screenshots on how to enable HCPms. You need to look at week 0 (system preparation).

Regards, Midhun

SAP Technology RIG

[former_member43978 · Accepted solution]

Hi Midhum,

Thanks for your quick responce. I put screenshot of error message, adminconfig and role.

If poosible , please check them.

Thanks and Br,

Masashi

[midhun_vp · Accepted solution]

Hi Masashi,

Please follow this updated guide to setup the HCPMS: https://open.sap.com/files/f9d3309f-c2d4-4b5c-88a5-5277b825e90e

Let me know if you are still facing any error after following the guide.

Regards, Midhun

SAP Technology RIG

[former_member43978 · Accepted solution]

Hi Midhum,

Thank you for your support.  I chekced my environament using the document which you mentioned.

When I clicked the link of "go to service"  on P16 in this document,

same error (HTTP status 500) is shown.

Regards,

Masashi

[Jitendra_Kansal · Accepted solution]

Hope you have created below destinations.

If you still have the same issue, i would suggest you to create a new account and then try.

Good luck.

Regards,

JK

[midhun_vp · Accepted solution]

Hi Masashi,

• Go to HCP Cockpit
• On the left pane click on Trust
• In the Local Service Provider tab make sure it is set to Default.
• In the Trusted Identity Provider tab the provider should be accounts.sap.com

Could you check the above.

Regards, Midhun

SAP Technology RIG

[former_member43978 · Accepted solution]

Hi Midhun, thanks for your support.

Your suggestion is right.  I changed my trusted provider  to others for the testing.

Now Mobile Services works without any error.

It was very helpful. Thank you very much.

Masashi.