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Loyalty Management: Membership Notifications (Outbound Correspondence)

Am I correct in my understanding that Outbound Correspondence for loyalty memberships do not use PPF? (I am talking about the notifications processed with RCRM_LOY_OUTBND_PROCESS_QUEUE).

If so, what is PPF application CRM_LOY_MSH for? And where is it used then?

Is there a way to send a notification on the creation of a membership? The event ADD_MEMB does not seem to do this.

Former Member
Former Member replied


Why don't you contact me directly

You want to use the Event driven processing around this.

In SPRO for Marketing -> Loyalty -> Outbound Correspondence

You have: Define Receiver Types - You shouldn't need to ado anything here, the standard config should be enough

Then you have: Define Events and Assign Receiver Types

* You want to select STDMSH_CRE

-  With that highlighted, select Assignment of Receivers...choose MEMBER

Then you have: Define Residence Time for Outbound Correspondence

* Set this to 1 Minute (Alter as you desire)

Then you have Define Outbound Correspondence Profiles

* Create a new Z Profile ID

- Define the Event ID as from above: STDMSH_CRE

- Define Receiver Type as from above: MEMBER

- Communication Channel: Email

- Sender Profile: Think this is a SAP STD Value: I used LOY_MSH_MAIL

- Status: Active

- Execution Mode: Direct

Then in MarketingPro role create a Mail Form which has the content of the email you want to send.

Then in the config of your Loyalty Program, make sure you have assignment profile: Correspondence Profile ID visible.

* Add a New entry

** Set Correspondence Profile ID = The Z Profile ID from (Define Outbound Correspondence Profile)

** Define the Mail Form to use as you created in the previous step

...Now you're almost done

Create a new BP and Enrol them into your Loyalty Program

Now go into the Membership, you should see an entry in the Correspondence Queue Assignment Block..make sure the assignment block is visible.

Final Step..go into SE38


Check Transaction SOST, the email should be generated.


Trust you and the family are well

Cheers Mate


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