Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

ERMS : Multiple auto acknowledgements

Hi guys,

We have configured a rule in the rule policy like -

whenever an inbound email with email address - abc@domain.com and email subject - test will come -

Then an auto acknowledgement is triggered.

Now if a customer replies to this auto acknowledgement where anyway the email subject will contain test in it, then again the Auto acknowledgement is triggered.

Can this be restricted somehow?

Thanks,

Devashish

replied

Hi Guys,

Solved myself.

You need to create a rule like -

If Service Order equals (space)

Then route to that agent

stop rule processing.

Plus you need to add the corresponding tracking text into your mail form to achieve this.

Thanks,

Devashish

0 View this answer in context
Not what you were looking for? View more on this topic or Ask a question