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Question about ticket score and expected escalation

Hi guys,

hope you are all doing fine!

I saw a picture in the web of a "Proactive Manager Dashboard" and I also tried to assign the "ticket score" and the "Volume escalation expected in one week" report to my homescreen, but I couldn't find an option for that neither the Report. I've also searched in the scooping&finetuning but I didn't find a solution.

Here is a picture of the reportings to see which I mean:

Maybe you guys could help me where to find these two reports?

Cheers,

Dennis

Former Member
Former Member replied

You have found a beta feature that was not officially released. At this point it is not available in the product today.

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