SAP CPS ui not accessible

[sap-delijn]

Hello everyone,

I have recently started installing and configuring Job Request Management and SAP CPS 8.0 by Redwood on SAP Solution Manager 7.1

The Job Requesting has been configured succesfully.

Now I have installed the SAP CPS component on the Solution Manager Java-stack via SUM. But whenever I try to access the ui for CPS

I am faced with the following error:

There are a couple of things we have already noticed that pop up whenever we try to access this page.

First of all in the log file: D:\usr\sap\<SID>\<instance>\j2ee\cluster\server0\log\applications.2.txt we notice the following errors on trying to connect to the page:

#1.5 #005056B0527201C70000025200001C3800052327F44CFD3C#1446029393392#/Applications/Scheduler#redwood.com/scheduler-ear#com.redwood.scheduler.security.filter.SecurityFilter#J2EE_GUEST#0##9EC89D537D6111E59393000000370FE6#9ec89d537d6111e59393000000370fe6-0#9ec89d537d6111e59393000000370fe6#SAPEngine_Application_Thread[impl:3]_62##0#0#Info#1#com.redwood.scheduler.security.filter.SecurityFilter#Plain#Denying access to /ui: no username###

#1.5 #005056B0527201C70000025300001C3800052327F44D1629#1446029393398#/Applications/Scheduler#redwood.com/scheduler-ear#com.redwood.scheduler.infrastructure.translation.TranslationLoader#J2EE_GUEST#0##9EC89D537D6111E59393000000370FE6#9ec89d537d6111e59393000000370fe6-0#9ec89d537d6111e59393000000370fe6#SAPEngine_Application_Thread[impl:3]_62##0#0#Info#1#com.redwood.scheduler.infrastructure.translation.TranslationLoader#Plain#Starting to load translations.###

Second of all. When we open the SAP MMC on the server and right-click the instance to analyse the developer trace. The next error shows up:

Time: 2015 10 28 10:13:16:018

Severity: Error

Filename: defaultTrace.6.trc

Details: SourceName: com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl

Application: redwood.com/scheduler-ear

Location: com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl

User: J2EE_GUEST

Session: 0

DSRComponent: 1F4697187D5411E58F600000003E4342

DSRUser: 1f4697187d5411e58f600000003e4342-0

DSRTransaction: 1f4697187d5411e58f600000003e4342

ThreadName: SAPEngine_Application_Thread[impl:3]_32

GroupLevel: 0

GroupIndent: 0

Relatives: /System/Server/WebRequests

Text: application [scheduler] Processing HTTP request to servlet [UI Controller Servlet] finished with error.

The error is: java.lang.RuntimeException: Error loading translations.

Exception id: [005056B06619005F000005DB00001ADC000523269AD1516E]

We have tried restarting the ICM, restarting the entire server, ... no help yet.

Any help would be much appreciated.

Kind regards

[nanda_kumar21]

1. Are you able to login to netweaver administrator?
   • if yes, can you check the status of the scheduler application?
2. What version of CPS build did you install? you can get that from system info.

thanks

Nanda

[sap-delijn]

Hey Nanda,

Thanks for your reply. Here is the requested information:

1) I am able to login to the netweaver administrator and I can see that the scheduler application is running (I have already tried restarting it on all systems but this did not work)

2) I can find CPS at both Software components as well as development components. So I will provide you with both versions:

Software components: 8.00 SP33 (1000.8.00.33.120.20150825143100)

Development components: 8.00 (1000.8.00.33.120.83827.20150806144041)

Kind regards