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Blank screen while viewing .lums file in BI Launchpad

We have upgraded our BI 4.1 platform to SP^ Patch 3 and installed the Lumira Server, BIP Add on 1.28 so that we could publish Lumira content to BI launchpad.

I have the Lumira Server (service) running with no errors and we have published (.lums) content that was developed using data consumed through universe. When I try to view this from BI Launchpad,

- IE 9.0 (which is not supported), I get a screen with three animated dots and the header has Visualize and Compose labels (links)

- IE 11.0 , I just get a blank screen

I looked for error message on the server but don't see much. Has anyone come across this behavior? Can someone share some troubleshooting steps for Lumira viewer component?

Appreciate your help!

Cheers

Mohan

Former Member
Former Member replied

Ok, we just figured out the cause. Earlier we were on BO 4.1 SP2 Patch 5 and we had applied corporate level group policy to emulate IE11 to run in compatibility mode (IE9) as Webi had issues running in IE11.

Once we remove our upgraded server from the compatibility list, Lumira content shows up like a charm.

Thanks again!!

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