sbo hangs saving budget, log shows exception 0xc0000005

[former_member330926]

SBO 9.1 (9.10.160) PL 06 64-bit

MSSQL server 2012 (11.0.3128.0)

User makes some changes to a budget then tries to save it, SBO hangs and has to be cancelled.

Logs show:

Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x545044f9

Exception code: 0xc0000005

Fault offset: 0x000000000003a042

for two applications:

Faulting application name: SAP Business One.exe, version: 9.10.160.0, time stamp: 0x551afbae

Faulting application name: BPEngine.exe, version: 9.10.160.0, time stamp: 0x551b0af7

Full logs:

Log Name:	Application
Source:	Application Error
Date:	10/23/2015 2:09:19 PM
Event ID:	1000

Task Category: (100)

Level:	Error
Keywords:	Classic
User:	N/A

Description:

Faulting application name: BPEngine.exe, version: 9.10.160.0, time stamp: 0x551b0af7

Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x545044f9

Exception code: 0xc0000005

Fault offset: 0x000000000003a042

Faulting process id: 0x3a00

Faulting application start time: 0x01d10dbd89b34ac0

Faulting application path: C:\Program Files\SAP\SAP Business One\AddOns\SAP\Payment\BPEngine.exe

Faulting module path: C:\Windows\SYSTEM32\combase.dll

Report Id: 2dc500a9-79b1-11e5-80cf-00155d010f9f

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

	<Provider Name="Application Error" />
	<EventID Qualifiers="0">1000</EventID>
	<Level>2</Level>
	<Task>100</Task>
	<Keywords>0x80000000000000</Keywords>
	<TimeCreated SystemTime="2015-10-23T18:09:19.000000000Z" />
	<EventRecordID>73017</EventRecordID>
	<Channel>Application</Channel>
	<Security />

  </System>

  <EventData>

	<Data>BPEngine.exe</Data>
	<Data>9.10.160.0</Data>
	<Data>551b0af7</Data>
	<Data>combase.dll</Data>
	<Data>6.3.9600.17415</Data>
	<Data>545044f9</Data>
	<Data>c0000005</Data>
	<Data>000000000003a042</Data>
	<Data>3a00</Data>
	<Data>01d10dbd89b34ac0</Data>
	<Data>C:\Program Files\SAP\SAP Business One\AddOns\SAP\Payment\BPEngine.exe</Data>
	<Data>C:\Windows\SYSTEM32\combase.dll</Data>
	<Data>2dc500a9-79b1-11e5-80cf-00155d010f9f</Data>
	<Data>
	</Data>
	<Data>
	</Data>

  </EventData>

</Event>

-----------------------------------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------------------------------

Log Name:	Application
Source:	Application Error
Date:	10/23/2015 2:09:19 PM
Event ID:	1000

Task Category: (100)

Level:	Error
Keywords:	Classic
User:	N/A

Description:

Faulting application name: BPEngine.exe, version: 9.10.160.0, time stamp: 0x551b0af7

Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x545044f9

Exception code: 0xc0000005

Fault offset: 0x000000000003a042

Faulting process id: 0x3a00

Faulting application start time: 0x01d10dbd89b34ac0

Faulting application path: C:\Program Files\SAP\SAP Business One\AddOns\SAP\Payment\BPEngine.exe

Faulting module path: C:\Windows\SYSTEM32\combase.dll

Report Id: 2dc500a9-79b1-11e5-80cf-00155d010f9f

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

	<Provider Name="Application Error" />
	<EventID Qualifiers="0">1000</EventID>
	<Level>2</Level>
	<Task>100</Task>
	<Keywords>0x80000000000000</Keywords>
	<TimeCreated SystemTime="2015-10-23T18:09:19.000000000Z" />
	<EventRecordID>73017</EventRecordID>
	<Channel>Application</Channel>
	<Security />

  </System>

  <EventData>

	<Data>BPEngine.exe</Data>
	<Data>9.10.160.0</Data>
	<Data>551b0af7</Data>
	<Data>combase.dll</Data>
	<Data>6.3.9600.17415</Data>
	<Data>545044f9</Data>
	<Data>c0000005</Data>
	<Data>000000000003a042</Data>
	<Data>3a00</Data>
	<Data>01d10dbd89b34ac0</Data>
	<Data>C:\Program Files\SAP\SAP Business One\AddOns\SAP\Payment\BPEngine.exe</Data>
	<Data>C:\Windows\SYSTEM32\combase.dll</Data>
	<Data>2dc500a9-79b1-11e5-80cf-00155d010f9f</Data>
	<Data>
	</Data>
	<Data>
	</Data>

  </EventData>

</Event>

We could not find any similar reports or notes.

Thanks,

Denes

[Former Member]

Hi Lengyel

Please switch off your addons and try.

If it works,then you might need to revisit your addon code

[former_member330926]

Hi Kamba

disabling the add-ons has no effect.

Furthermore, it seems that any budget authorized user that tries to save one has the same issue.

Any hints on how to proceed would be appreciated.

Denes