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sbo hangs saving budget, log shows exception 0xc0000005

SBO 9.1 (9.10.160) PL 06 64-bit

MSSQL server 2012 (11.0.3128.0)

User makes some changes to a budget then tries to save it, SBO hangs and has to be cancelled.

Logs show:

Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x545044f9

Exception code: 0xc0000005

Fault offset: 0x000000000003a042

for two applications:

Faulting application name: SAP Business One.exe, version: 9.10.160.0, time stamp: 0x551afbae

Faulting application name: BPEngine.exe, version: 9.10.160.0, time stamp: 0x551b0af7

Full logs:

Log Name:  Application
Source:    Application Error
Date:      10/23/2015 2:09:19 PM
Event ID:  1000

Task Category: (100)

Level:     Error
Keywords:  Classic
User:      N/A

Description:

Faulting application name: BPEngine.exe, version: 9.10.160.0, time stamp: 0x551b0af7

Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x545044f9

Exception code: 0xc0000005

Fault offset: 0x000000000003a042

Faulting process id: 0x3a00

Faulting application start time: 0x01d10dbd89b34ac0

Faulting application path: C:\Program Files\SAP\SAP Business One\AddOns\SAP\Payment\BPEngine.exe

Faulting module path: C:\Windows\SYSTEM32\combase.dll

Report Id: 2dc500a9-79b1-11e5-80cf-00155d010f9f

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-10-23T18:09:19.000000000Z" />
<EventRecordID>73017</EventRecordID>
<Channel>Application</Channel>
<Security />

  </System>

  <EventData>

<Data>BPEngine.exe</Data>
<Data>9.10.160.0</Data>
<Data>551b0af7</Data>
<Data>combase.dll</Data>
<Data>6.3.9600.17415</Data>
<Data>545044f9</Data>
<Data>c0000005</Data>
<Data>000000000003a042</Data>
<Data>3a00</Data>
<Data>01d10dbd89b34ac0</Data>
<Data>C:\Program Files\SAP\SAP Business One\AddOns\SAP\Payment\BPEngine.exe</Data>
<Data>C:\Windows\SYSTEM32\combase.dll</Data>
<Data>2dc500a9-79b1-11e5-80cf-00155d010f9f</Data>
<Data>
</Data>
<Data>
</Data>

  </EventData>

</Event>

-----------------------------------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------------------------------

Log Name:  Application
Source:    Application Error
Date:      10/23/2015 2:09:19 PM
Event ID:  1000

Task Category: (100)

Level:     Error
Keywords:  Classic
User:      N/A

Description:

Faulting application name: BPEngine.exe, version: 9.10.160.0, time stamp: 0x551b0af7

Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x545044f9

Exception code: 0xc0000005

Fault offset: 0x000000000003a042

Faulting process id: 0x3a00

Faulting application start time: 0x01d10dbd89b34ac0

Faulting application path: C:\Program Files\SAP\SAP Business One\AddOns\SAP\Payment\BPEngine.exe

Faulting module path: C:\Windows\SYSTEM32\combase.dll

Report Id: 2dc500a9-79b1-11e5-80cf-00155d010f9f

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-10-23T18:09:19.000000000Z" />
<EventRecordID>73017</EventRecordID>
<Channel>Application</Channel>
<Security />

  </System>

  <EventData>

<Data>BPEngine.exe</Data>
<Data>9.10.160.0</Data>
<Data>551b0af7</Data>
<Data>combase.dll</Data>
<Data>6.3.9600.17415</Data>
<Data>545044f9</Data>
<Data>c0000005</Data>
<Data>000000000003a042</Data>
<Data>3a00</Data>
<Data>01d10dbd89b34ac0</Data>
<Data>C:\Program Files\SAP\SAP Business One\AddOns\SAP\Payment\BPEngine.exe</Data>
<Data>C:\Windows\SYSTEM32\combase.dll</Data>
<Data>2dc500a9-79b1-11e5-80cf-00155d010f9f</Data>
<Data>
</Data>
<Data>
</Data>

  </EventData>

</Event>

We could not find any similar reports or notes.

Thanks,

Denes

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