ERMS - How to identify the forwarding e-mail in CRM
We have implemented the SAP CRM ERMS, it's working as expected. Now we have a new requirement where customer sends a mail to email@example.com or firstname.lastname@example.org, our mail server receives a mails and forward to consolidated mail address called email@example.com (so the receiving inbox is firstname.lastname@example.org & Alias inboxes are email@example.com or firstname.lastname@example.org.).
In CRM using the Original Recipient attribute we are able to route i.e. in my case would be email@example.com, but the new requirement is that we should be able to identify the forwarding/alias e-mail address also in this example it could be either firstname.lastname@example.org or email@example.com.
Any idea which attribute I should use to identify these alias e-mails.