Status Changes in CRMBS02 are not reflecting in ITSM

[Former Member]

Hello SAP Experts,

We wanted to add a new status type "CR in Progress" for Incidents in ITSM.

Steps performed

A.      Went to Tr’x CRMBS02.

B.      Selected profile SMIN0001 (It is the status profile being used for incident).

C.      Created a new status Type "CRIP" with description "CR in Progress" (Please see the attached screenshot CRIP_Status_Added.jpg).

D.      Its’ getting reflected in Incident Search Page (Please see the attached screenshot Incident_Search.jpg)

E.       But its’ not reflecting inside the ticket, (Please see attached screenshot Incident_Edit.jpg) As per business requirement ”CR in Progress” should be reflected in status while editing/updating the Incident Status.

Kindly we want "CR is progress" Status should be reflected while Editing/Updating a CR. Please help us with feasible solution for this.

Best Regards,

Vishal Jain

+91 9076848289

[rishav54 · Accepted solution]

Hi,

Change the In process status which is at number 20,

Set the highest number to 57 or higher.

You are changing SMIN, its not recommended though.

Your issue will be resolved.

thanks

Rishav

[Former Member · Accepted solution]

Thanks a lot Rishav Garg

We are able to Fix the issue

I've another issue. Need your help in that as well. It would be great if you can help us out on that as well.

Status Tab is Disables while Editing the CR, we want it to be enable, please find below screen shot.

Best Regards,

Vishal Jain

[rishav54 · Accepted solution]

Hi,

It is not advisable to go with the change as the CHARM concept lies with the action you performed and manual status change in CHARM should be sync throughout with integrated infrastructure and other functionalities which is complex task.

However you need to make the developments for same.

1. check the class CL_AIC_UI_CONTROL_BASE and you need to implement the method again IF_AIC_AREA_CONTROL~CONTROL_EDIT_VISIBILITY.

This field may help you IV_FIELDNAME:.

However actions in CHARM control the status values, you need to make the changes in the action profile also.

Further you also need to check whether it is allowed to modified these values or not.

Thanks

Rishav

[Former Member · Accepted solution]

Thanks again Rishav, let us start working on this. Will let you know of we stuck in between.

Best Regards,

Vishal Jain