Team Creation for the reporters to view Incident of own department
I have created Organizational Model / Support Team and hierarchy using Transaction code PPOMA_CRM, Like:
Support Team Member1
Support Team Member2
With This my Team is able to see following things in Workcenter:
on similar line, One of the functional Head from department (Users who are reporters) Wants to see in his workcenter:
Incidents Reported by Me and Incidents reported By my Team.
Please guide how to achieve this :