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Pre-defined comments in service tickets

Hi All,

We have recently received a requirement to show pre - defined  comments ,via drop drown, in service ticket.We are currently using service tickets as our service transaction(bus2000116). I was wondering is there any way to accommodate the  requirement using Text  management  or we have to use BSP application for that ?


Can we even fulfill our requirement using interaction record?

Regards

Sumaira Gopalani

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