on 10-23-2015 2:07 PM
Hi All,
We have recently received a requirement to show pre - defined comments ,via drop drown, in service ticket.We are currently using service tickets as our service transaction(bus2000116). I was wondering is there any way to accommodate the requirement using Text management or we have to use BSP application for that ?
Can we even fulfill our requirement using interaction record?
Regards
Sumaira Gopalani
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Arden ,
Thanks for reply , I did try that blog (just for fun) and it was working fine on GUI but not on web-ui .Do you have any idea why is it not working on web-ui :/?
Moreover, the requirement is to choose from the mention comments and it will appear somewhere in transaction.
Regards,
Sumaira Gopalani
Hello Sumaira,
I'm not clear of your requirement now.
Drop down, text management, interaction record, these are totally different objects. But you are considering them as your supposed resolutions for the 'pre-defined comments'.
What do you mean 'pre-defined comments'? How will you use it ? Would you please give a detailed example?
Best Regards, Corrine
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Hello Corrine,
Thanks for reply, By means of "pre-defined" comments ,I meant that there will be a customized table in which we can store some comments and these comments will appear in transaction. User can select the relevant comment, while changing the status of transaction, which will be store somewhere (say in a different text type or in another table)
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