View all messages for a customer with end user

[Andres_Vargas]

Hello experts,

     In my company we are implementing SAP Solution Manager 7.1 but one of our customers needs to see all the messages created in his comany.

e.g.

     User1 from Company1 creates a messages, after that User2 from the same company creates another message. In this company there is one user (UserKU) that needs see both messages not only messages created by his own.

Users create messages through SM_CRM transaction and they see these messages in the same page.

End users have the following roles.

SAP_SM_CRM_UIU_SOLMANREQU

Z:SAP_SM_CRM_UIU_FRAMEWORK

Z:SAP_SM_CRM_UIU_SOLMANPRO_CRE

Z:SAP_SM_CRM_UIU_SOLMANREQU

Z:SAP_SMWORK_BASIC_INCIDENT

Z:SAP_SMWORK_INCIDENT_MAN

Z:SAP_SUPPDESK_CREATE

Z:SAP_SUPPDESK_CREATE_COMP

Kind regards

[dominik_kastner · Accepted solution]

Hello Andres!

Please take a look at point 7.5 in the following guide:

https://support.sap.com/content/dam/library/SAP%20Support%20Portal/support-programs-services/solutio...

If you have done all the steps described in the guide, you should see all the messages of your company in the assignment block "My Messages - Reported by my organization"

Best regards,

Dominik

[Andres_Vargas · Accepted solution]

it works !!!!

Thank you for your help Dominik Kastner.

Problem solved.