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SAP License issue


Hi,

We have done migration from RHEL 5.9 to RHEL 6.7.

Now hardware key showing at OS level is different then in SAP(slicense).

Also, in license script, H/W key is same as showing @OS level.

When we are applying license in SAP, it is showing "Valid (inactive hardware key)" and also it is not updating the H/W in slicense.

Please let me know, how to sync the h/w key from OS and SAP level.

Regards

Shyam

replied

Hello,

The Message Server (running at the ASCS) is the component that determines the hardware key.

SLICENSE should be showing the same hardware key as you will see in the dev_ms trace.

If it shows a different hardware key, it would mean that the Dispatcher is connecting to the wrong Message Server.

In this case, ensure that the parameter "rdisp/mshost" is pointing to the ASCS hostname, and that the service definition "sapmsSID" (at "/etc/services") is pointing to the correct port on all servers of the affected system.

Regards,

IsaĆ­as

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