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Subject code is not determined in crmd_order

sangram_sap
Explorer
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Dear Friends,

I am working in crm 5.0 version. We have configured subject profiles with service order to determine the reasons. It was working fine. but now while creating a transaction subject code is not determined.

I have check all the customizing, everything is as per the standard.

It was observed that crm_order_read does not fetch the subject profile.

Please advise to solve out.

Thanks in Advance.

Regards,

Sangram

Accepted Solutions (0)

Answers (1)

Answers (1)

sumaira_gopalani
Explorer
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Hi Sangram ,

Did you assign you subject profile to your transaction ?

Did you create Schema using IC- Manager  and  assign your subject profile there ?

We  had face same issue , some times back .It turn out be a configuration issue related to  categorization schema. It will be really helpful  to analyze the problem , if share screen shot of your configuration.

Regards,

Sumaira Gopalani

sangram_sap
Explorer
0 Kudos

Dear Sumaria,

Thank you for the valuable reply.

I am using crm 5.0. not also using the schema for subject code and codes.

Created new subject code under SPRO - CRM - Basic functions -Catalogs, Codes and Profiles

Former Member
0 Kudos

Hi Sangram,

As sumaria said, follow steps.

In Categorization schema you will find a assignment block to assign to any document(Service ticket for example).

Make sure you have the active schema in the system with correct validity period.

Regards

Logu

sangram_sap
Explorer
0 Kudos

Hi,

In crm 5.0 i did not find any configuration for Categorization schema.

Please guide the configuration steps.

sumaira_gopalani
Explorer
0 Kudos

Hello Sangram ,

As I have stated earlier , you can log into CRM web-ui using IC -Manager business role. Then from "knowledge search "(navigation bar ) select categorization schema, From there either you can  create a new schema or assign  subject profile to a pre-built  schema

Let me know if you face any difficulty in following mentioned steps.

Assign  points if you find that helpful to you

Regards,

Sumaira Gopalani

sangram_sap
Explorer
0 Kudos

Dear Sumaria,

We do not user crm web ui. using pcui.

Give some alternative solution.

Former Member
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I have not worked on  CRM5.0 . Dont know where exactly  in web UI! atleaset some search in SPRO?!