Default response type/communication arrangement on service ticket
We have set up integration with HANA Cloud Portal in C4C, in addition to configuring email.
When accessing a service ticket you can reply to the "customer" (in our case an employee) via email or portal post, but email comes up as the default option. To respond by portal post you click Add --> Portal Post. How can we set portal post to be the default response type rather than email, but still giving the option for the user can respond by email by going Add --> Email Reply?
I cannot see any option for setting the default in the Communication System/Arrangement settings - can we control this?
Thanks for any ideas in advance!