User is getting 500 internal server error while access task from mail

[jainmayank85]

Dear All,

Some of the users are getting "500 Internal server error " while accessing BPM task from mail. I have attached error screen and error logs .

I have compared roles also for some of the users , roles are same still some users are able to access and some are not . Could anyone please help here. Kindly let me know anything else needed from my side. Thanks

Regards,

Mayank Jain

task_error1.txt.zip

task_error2.txt.zip

[junwu]

what's the bpm server version?

looks like the browser is not supported for those failure case.

can you check what browser they are using?

ask them to try with IE.