Can't navigate to Account Identification with confirmed BP (after upgrade EHP1->EHP3)
We just upgraded from EHP1 to EHP3.
We have 2 scenarios - both with same issue after upgrade
1) We search BPs and confirm - automatically navigate to Interaction Record
2) We create call list and after selection of a call and confirmation of BPs - automatically navigate to Planned Call
For both scenarios we would like to have the opportunity to navigate back to Account Identification
Before upgrade this was possible for both scenarios.
After upgrade this is NOT possible for the scenarios
Without any problems we can navigate to Fact sheet, Overview, Interaction history...
If we are at Interaction Record/Planned Call - nothing happens
If we are at other screens (e.g. Fact Sheet, Interaction history...) click at "Account identification" goes to Interaction Record/Planned Call
I could not find any notes for this issue.
I hope someone can help me