I have CRM + CCtr standard integration, but only auto allocation calls are offered in IC web. Is there a possibility to set hunt group calls alerting into IC web (CRM) and accpet these calls from IC Web?
Lloyd Goveia replied
I am afraid that is not possible mainly because of the nature of Hunt Group design and session handling capacity in CRM. I have created 2236825 to explain this in more detail.
I Hope this helps.
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