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Hunt group

Hello.
I have CRM + CCtr standard integration, but only auto allocation calls are offered in IC web. Is there a possibility to set hunt group calls alerting into IC web (CRM) and accpet these calls from IC Web?

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Former Member
replied

Hi Agur,

I am afraid that is not possible mainly because of the nature of Hunt Group design and session handling capacity in CRM. I have created 2236825 to explain this in more detail.

I Hope this helps.

Best Regards,

Lloyd Goveia

IMPORTANT:

Please check the following SCN page for the latest Hot Fix releases  for SAP Contact Center.

- http://scn.sap.com/docs/DOC-64259

- http://scn.sap.com/docs/DOC-64260

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