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C4C Mobility synchronization rules & Screens design

Hello Everybody,

I have 2 topics where I need some clarifications. If you can bring me some answers I would greatly appreciate.

1. Synchronization rules of C4C datas on mobile device in offline mode

a) Actually offline mode is available on iPad device. I guess it will be extend to other mobile OS as Android & Win 8.1/10.

  • Can you confirm ?

b) I would like to know what are the synchronization rules for a mobile user on his device.

  • Are the masterdatas and transactions synchronized on the device via his territory ? What are the rules ? I can't see any informations on it in the IT guide, section "iPad Offline Mode"
  • Can we influence the synchronization ? For example based on transactions period, object status and so on ?
  • What is the communication language between the mobile app and C4C ? Is it based on oData protocol ?
  • Could we use the C4C synchronization engine with an home-made mobile app ?

2. Screen design and ergonomy

I did read that we can brand a custom logo, custom wallpaper. Ok. But :

  • Can we change the CSS style of the whole application (C4C and mobile app) ?
  • Can we change the structure of the screens (layout, canvas ...) ?
  • If the answers of the above questions are negative, does it mean that we have to delevop out-of-C4C screens (with HCP for example) and call the C4C C.R.U.D oData methods ?

I hope these are not stupid questions ;-)

Thanks in advance for your help.


Former Member

Yes, the post you link describes some of the possible features of KUT. Additionally even adding new fields are possible using KUT - and these new fields would be available offline!

Cloud for Customer does not support the changing of the screen structure as you describe above - in the Web interface or in the mobile apps.

This is by design as the UX paradigm in Cloud for Customer is pattern based and we follow a fixed set of patterns to make the experience consistent through out the product.

For such a scenario, the best bet would probably be building a custom mobile app (with a UI completely in your control) which talks to Cloud for Customer using our oData services.

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