on 10-22-2015 9:09 AM
Hello
Do you any information how the service notification is created in ERP from C4C ?
Many thanks,
Vic.
This is not a standard integration but could be done as a customer specific solution using the existing C4C Ticket APIs. Since it will be customer specific, you have some flexibility on choosing yourself the best solution to meet the business requirement.
At a high level there are a few integration "patterns" you could implement to create transactions/orders in ERP
Often you may need to do a "write back" so you can link the transaction/order you created in ERP to the C4C ticket. This is easily done using the standard C4C APIs. There are both SOAP and oDATA REST services available that can update a C4C Ticket. The common example you will write back is the ERP "Order" number. You can write back this number into a C4C header extension field and/or write it into the C4C Ticket BTD reference node, which is what is used to manage the "references" between other C4C transactions and ERP follow-ups. This latter approach will allow you to display the ERP transaction in the C4C document flow which is a nice UI to display the follow-ups from the Ticket. Once this ERP "Order" number and even the ERP "Order Type" is available in the C4C Ticket, then you can easily create an ERP mashup in C4C to view/edit the linked order with the "Order"/"Order Type" to launch the ERP transaction (as explained earlier in the "Real-time mashup" example).
As a recommendation, we advice our customers to use the standard C4C Ticketing functionality which can replace the ERP CS functionality for Service Notifications,Service Orders, and Service Confirmations. As you can see, the above will provide some flexibility where C4C can be a "front end" for CS as a customer specific solution.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Rei,
Thanks you very much for your help, I will check and get you updated.
Vic,
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
5 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.