Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Unable to forward inbox item of type in the Agent Inbox

Hi Experts,

In the Agent Inbox of Interaction center, I have a requirement to forward the business transactions to Employees or groups.

In the result list of Inbox, After I select one item and click on Forward button, I am getting below error.

"Unable to forward Inbox item type "Service request" with description"XXXXXX".

Note: Emails are getting forwarded to Employees. I need the same behavior for other transaction types like Service requests and tasks.

Kindly let me know, I have to do any additional configurations to resolve this issue.

Thanks in advance for your kind inputs,

Regards,

Nagaprasad

Former Member
Not what you were looking for? View more on this topic or Ask a question