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When I am creating any new message the interval add 10 instead of 1

Hi every one,

     As the title shows, When I am creating any new message the interval add 10 instead of 1.

Example:

     - My interval number is from 1000000000 to 7999999999

     - The actual number is 1000000042

     - When I create a new message assign number 1000000043

     - But in the current interval shows now 1000000052 instead of 1000000043

     - So, I have messages numbers separated by 10 and I need to have it separated by 1.

I have Solman 7.1 and I configure ITSM, the interval that I am ussing is CRM_INCDNT, transaction CRMC_NR_RA_INCDNT.

Thanks for your responses

Tags:
replied

Hello Andres,

in spro define transaction type setting

choose your transaction type and then check below

also my blog

Configuring & Reducing Gaps in Number Range for IT Service Management

this should resolve

Thanks

Prakhar

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