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Not able to activate the Approval Process and Button on Ticket

Dear All,

Request your inputs on the issue that we are currently facing in our C4C tenant.

We scoped the Approval process in our solution, but not able to view the Approval button on the ticket screen and additionally when we try to copy and save the Approval process for creation of new one, it is showing up an error - "Maintain a consistent active process".

Request pointers to resolve the issue.

Thank you for your help.

Shalini

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