SPM 3.0: 'Retrieving Metadata' never stops
We have newly configured SPM 3.0 on SAP BW 7.4 system and completed all configuration/ installation steps as per the configuration guide for SPM3.0.
However, on starting SPM UI, we get a message 'Retrieving Metadata' which keeps running as shown in the image. Also, for creating new report, no dimensions/ measures are available.
We have checked the SAP Note 1771766 - SPM: "Retrieving Metadata" message never completes and confirmed all configuration steps.
Please help with any further pointers on possible issue.