on 10-20-2015 10:38 PM
Dear Experts,
We have implemented ERMS, it's working as expected, but I am facing some issue, we have a requirement where we need to route the e-mail based on the In-bound e-mail language. I have added FA_CA service in my service manager profile. I have given the TREX destination also in the Customer Relationship Management --> CRM Cross-Application Components --> Multilevel Categorization --> Define Application Areas for Categorization
But systm is unable to find the E-mail Language, based on this E-mail Language I have written a routing rule.
Please help me how do I configure content analysis to find the E-mail Language.
Thank you and appreciate your help in this regards,
Regards,
Niranjan
Appreciate your help in this. Thank you.
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Dear Experts,
After adding the TREX RFC for the Application "POLICY_MANAGER"in the above path CA_LANG (E-mail Language is getting determined), but the issue is whichever language you send it's filling the EN (English), not sure If I have to fill any other place.
Thank you in advance for some pointers.
Regards,
Niranjan
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