ERMS Content analysis - FG_CA issue - Unable to find the e-mail Language

[Former Member]

Dear Experts,

We have implemented ERMS, it's working as expected, but I am facing some issue, we have a requirement where we need to route the e-mail based on the In-bound e-mail language. I have added FA_CA service in my service manager profile. I have given the TREX destination also in the Customer Relationship Management --> CRM Cross-Application Components --> Multilevel Categorization --> Define Application Areas for Categorization

But systm is unable to find the E-mail Language, based on this E-mail Language I have written a routing rule.

Please help me how do I configure content analysis to find the E-mail Language.

Thank you and appreciate your help in this regards,

Regards,

Niranjan

[Former Member]

Appreciate your help in this. Thank you.

[Former Member]

Dear Experts,

After adding the TREX RFC for the Application "POLICY_MANAGER"in the above path CA_LANG (E-mail Language is getting determined), but the issue is whichever language you send it's filling the EN (English), not sure If I have to fill any other place.

Thank you in advance for some pointers.

Regards,

Niranjan

[Former Member]

Resolved my self by activating the TREX to support all Languages, TREX admin must be families how to do this.