Interaction record multilevel categorization is not showing up
Need your help regarding Multilevel categorization.
We are using Multilevel categorization in Interaction center( Category1 and Category 2).
In interaction record, I am able to select Category1 and Category 2 values and save the interaction record without any errors.
When I reopen the interaction recprd , the multilevel categorization values (Category1 and category 2) are not appearing.
Please could you help me on this?