Disable Read receipt and delivery receipt request

[Former Member]

Hi all,

We are facing 1 issue we want to disable Read receipt and delivery mail receipt whenever mail triggered from ITSM. we are receiving Read & delivery mail receipt for every Mail. I have performed below settings in SCOT but no progress.

Please suggest..

Regards,

Ashish Rajput

[Former Member]

Hi All,

Delivery receipt has been stopped but read return receipt & delivery failure receipt are coming. we need to disable this option also....

Please suggest.

Regards,

Ashish

[attila_kovacs]

Dear Ashish,

can you please check the following explanation about the behaviour:

Regards, Attila