Launchpad Designer problem after transporting the catalogs/groups

[lusine_stepanyan]

Hello Colleagues,

I get a problem on the production system Launchpad Designer after transporting the catalog and the group to PROD system.

The first time after transporting the catalogs, when I login to the launchpad on production system I can see my apps working but then the transported catalog and the group disappear from Launchpad Designer(production)  so when I refresh my launchpad I don't see the tiles anymore as the catalog and the group are not in Launchpad Designer any more.

I have UI library version 1.28.13

Have you ever experienced such an issue ? What could be the reason that the transported catalog and the group disappear from Launchpad Designer?

Regards

Lusine

[lusine_stepanyan · Accepted solution]

Transaction se38 : report:  /UI2/INVALIDATE_GLOBAL_CACHES  solved the problem.

[gill367]

HI Lusine;

Are you getting any errors in the browser console (F12)?

I hope you have cleared the cache and tried.

clear the cache. The issue could be because of cache.

1.Clear the server http cache

Go to the transaction SMICM. Goto -> HTTP plugin -> Server cache -> Invalidate Locally and Globally.

2. Clear metadata cache

Transaction: /IWFND/CACHE_CLEANUP on Gateway

Transaction: /IWBEP/CACHE_CLEANUP on Backend and Gateway

3. Synchronize chip cache

Run the report /UI2/CHIP_SYNCHRONIZE_CACHE. Make sure there is no error in the table /UI2/CHIP_CHDR

Run the report /UI2/DELETE_CACHE_AFTER_IMP.

/UI2/DELETE_CACHE

4. Run cache buster

Run the report /UI5/UPDATE_CACHEBUSTER.

5. Clear local browser cache

Regards,

Sarbjeet Singh

[lusine_stepanyan]

Hi Sarbjeet Singh,

thanks, I actually had tried all that  before and still could not get the catalogs.

the report /UI2/INVALIDATE_GLOBAL_CACHES  solved the problem.