check information from F110 printing blank

[Former Member]

Hi All ,

We have the check information after the payment run , being printed blank . We are able to print the check with all the required information in the test system . However when we do the same check print in the production environment , the check is printed blank . I am just wondering if anyone has faced such issues and what could be the root cause of the issue .

Thanks

kris

[donna_verbonac2]

Did anyone ever find an answer to this ?

I am having exactly the same issue now.

[donna_verbonac2]

any solutions?

[former_member183690]

Hi

Check in Smart form it may help you

Thanks

[Former Member]

did you check all your transports went to live

are you using SAP to print the checks or Idocs ,

as you are able to print them  so you are them numbering correctly otherwise To fCHI and  double click on check lot and enter the payment method

Can you please give more details

[Former Member]

Hi preeti ,

Yes the configuration is same between the test and production and the same form is being used in both the systems . There is no problem with the check lot , as the payment program is picking up the check number which can be seen in the payment log .

However the payment media ( the check ) being generated is defective and is not printing the required information . It only prints the header information and address , but the actual payment information ( the line item data ) , is missing from the check form .. It comes as blank ..

thanks

kris